Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
We dispatch most in-stock items within 1–2 business days. Delivery times vary depending on your location:
Metro areas: 2–4 business days
Regional areas: 3–10 business days
Express Post: 1–4 business days (optional at checkout and depending on your location)
For custom-made items, additional production time applies. Lead times are listed on each product page.
You’ll receive tracking details by email once your order has been dispatched.
Creating an account is easy:
Click on the “My Account” or “Login/Register” link at the top of the website.
Select “Register” and enter email.
Click “Create Account.” and follow instructions in your email.
Once registered, you can view your orders, save your details, and check out faster.
You can update your shipping address by:
Logging into your account
Going to “Addresses” under your account dashboard
Clicking “Edit” next to your shipping address
If you’ve already placed an order and need to update the address, please contact us as soon as possible—orders may ship within 1–2 business days.
Once your order is dispatched, you’ll receive an email with your tracking number and a link to track your parcel.
If you haven’t received it, please check your spam or junk folder, or contact us and we’ll resend the details.
No, we do not store your credit card details. All payments are securely processed through our trusted payment gateway, which uses encryption and meets PCI compliance standards to protect your information
Currently, we only ship to Australia and New Zealand.
If you’re located elsewhere and interested in our products, feel free to contact us—we may be able to arrange a custom solution.
Whenever possible, we pack your entire order into one parcel. However, larger or bulky items may be shipped separately.
If your order is split, you’ll receive separate tracking numbers for each package.
If you need to swap an item
Returns and Exchanges
We accept returns on stock items within 14 days of delivery, provided they are unused and in original condition. A 20% restocking fee applies, and return shipping is the customer’s responsibility.
Custom-made items are non-refundable, as they are made to order and cannot be resold.
If your item is damaged or faulty, please contact us within 7 days of receiving your order, and we’ll be happy to assist with a replacement or resolution.
We’re sorry for the mix-up! Please contact us within 7 days of receiving your order with your order number and a photo of the item you received.
We’ll arrange for the correct item to be sent out as soon as possible and provide instructions for returning the incorrect one if needed.
We’re sorry your order didn’t arrive in perfect condition. Please contact us within 7 days of delivery with your order number and clear photos of the damaged item and packaging.
We’ll assess the issue and arrange a replacement or suitable resolution as quickly as possible.
You can reach our support team by:
Emailing: info@abc2000.com.au
Calling: +61 3 9793 6260
Or using the contact form on our website
Our team is available Monday to Friday, 10am–4:30pm AEST. We aim to respond to all enquiries within 1 business day.
If you’ve entered the wrong shipping address, please contact us immediately with your order number and the correct details.
If your order hasn’t been dispatched yet, we’ll update the address for you.
If it’s already shipped, we’ll do our best to assist, but we can’t guarantee redirection or recovery once the parcel is in transit.
If you need to change or cancel your order, please contact us as soon as possible.
For stock items, changes or cancellations may be possible if your order hasn’t shipped yet.
For custom-made items, changes or cancellations are only possible before production begins, as these are made to order and cannot be modified once in progress.
We recommend getting in touch within a few hours of placing your order to ensure we can assist.
In most cases, yes.
If an item is out of stock, you’ll see a “Pre-Order” option on the product page (if available)
If pre-ordering isn’t available online, feel free to contact us and we can let you know when it will be back in stock or arrange a custom order for you.