We dispatch most in-stock items within 1–2 business days. Delivery times vary depending on your location:

• Metro areas: 2–4 business days

• Regional areas: 3–10 business days

• Express Post: 1–4 business days (optional at checkout and depending on your location)

For custom-made items, additional production time applies. Lead times are listed on each product page.

You’ll receive tracking details by email once your order has been dispatched.

We accept returns on stock items within 14 days of delivery, provided they are unused and in original condition. A 20% restocking fee applies, and return shipping is the customer’s responsibility.

Custom-made items are non-refundable, as they are made to order and cannot be resold.

If your item is damaged or faulty, please contact us within 7 days of receiving your order, and we’ll be happy to assist with a replacement or resolution.

You can update your shipping address by:

1. Logging into your account

2. Going to “Addresses” under your account dashboard

3. Clicking “Edit” next to your shipping address

If you’ve already placed an order and need to update the address, please contact us as soon as possible—orders may ship within 1–2 business days.

Once your order is dispatched, you’ll receive an email with your tracking number and a link to track your parcel.
If you haven’t received it, please check your spam or junk folder, or contact us and we’ll resend the details.

You can reach our support team by:

• Emailing: info@abc2000.com.au

• Calling: +61 3 9793 6260

• Or using the contact form on our website

Our team is available Monday to Friday, 10am–4:30pm AEST. We aim to respond to all enquiries within 1 business day.

If you’ve entered the wrong shipping address, please contact us immediately with your order number and the correct details.
If your order hasn’t been dispatched yet, we’ll update the address for you.
If it’s already shipped, we’ll do our best to assist, but we can’t guarantee redirection or recovery once the parcel is in transit.

Currently, we only ship to Australia and New Zealand.
If you’re located elsewhere and interested in our products, feel free to contact us—we may be able to arrange a custom solution.

Whenever possible, we pack your entire order into one parcel. However, larger or bulky items may be shipped separately.
If your order is split, you’ll receive separate tracking numbers for each package.