{"id":1002,"date":"2018-07-09T11:19:52","date_gmt":"2018-07-09T11:19:52","guid":{"rendered":"http:\/\/shoptimizer.local\/?page_id=824"},"modified":"2025-07-22T14:06:25","modified_gmt":"2025-07-22T04:06:25","slug":"customer-help","status":"publish","type":"page","link":"https:\/\/abc2000.com.au\/shop\/customer-help\/","title":{"rendered":"Customer Help"},"content":{"rendered":"\t\t
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Customer Help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our happiness team is always here to assist.<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Common purchase queries answered<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Orders and Shipping<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take for me to receive my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We dispatch most in-stock items<\/strong> within 1\u20132 business days. Delivery times vary depending on your location:<\/p>

  • Metro areas:<\/strong> 2\u20134 business days<\/p><\/li>

  • Regional areas:<\/strong> 3\u201310 business days<\/p><\/li>

  • Express Post:<\/strong> 1\u20134 business days (optional at checkout and depending on your location)<\/p><\/li><\/ul>

    For custom-made items<\/strong>, additional production time applies. Lead times are listed on each product page.<\/p>

    You\u2019ll receive tracking details by email once your order has been dispatched.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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    \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I create an account?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    Creating an account is easy:<\/p>

    1. Click on the \u201cMy Account\u201d<\/strong> or \u201cLogin\/Register\u201d<\/strong> link at the top of the website.<\/p><\/li>

    2. Select \u201cRegister\u201d<\/strong> and enter email.\u00a0<\/p><\/li>

    3. Click \u201cCreate Account.\u201d <\/strong>and follow instructions in your email.<\/p><\/li><\/ol>

      Once registered, you can view your orders, save your details, and check out faster.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I change my shipping address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      You can update your shipping address by:<\/p>

      1. Logging into your account<\/p><\/li>

      2. Going to \u201cAddresses\u201d<\/strong> under your account dashboard<\/p><\/li>

      3. Clicking \u201cEdit\u201d<\/strong> next to your shipping address<\/p><\/li><\/ol>

        If you’ve already placed an order and need to update the address, please contact us as soon as possible\u2014orders may ship within 1\u20132 business days.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I track the status of my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        Once your order is dispatched, you\u2019ll receive an email with your tracking number and a link to track your parcel.
        If you haven\u2019t received it, please check your spam or junk folder, or contact us and we\u2019ll resend the details.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill you keep my credit card information on file?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        No, we do not store your credit card details. All payments are securely processed through our trusted payment gateway, which uses encryption and meets PCI compliance standards to protect your information<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        Currently, we only ship to Australia<\/strong> and New Zealand<\/strong>.
        If you’re located elsewhere and interested in our products, feel free to contact us\u2014we may be able to arrange a custom solution.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWill my items come in one package?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        Whenever possible, we pack your entire order into one parcel. However, larger or bulky items may be shipped separately.
        If your order is split, you\u2019ll receive separate tracking numbers for each package.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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        If you need to swap an item<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        Returns and Exchanges<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is your returns policy?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        We accept returns on stock items<\/strong> within 14 days of delivery, provided they are unused and in original condition. A 20% restocking fee<\/strong> applies, and return shipping is the customer\u2019s responsibility.<\/p>

        Custom-made items<\/strong>\u00a0are non-refundable<\/strong>, as they are made to order and cannot be resold.<\/p>

        If your item is damaged or faulty, please contact us within 7 days of receiving your order, and we\u2019ll be happy to assist with a replacement or resolution.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tI received the wrong item<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        We\u2019re sorry for the mix-up! Please contact us within 7 days<\/strong> of receiving your order with your order number and a photo of the item you received.
        We\u2019ll arrange for the correct item to be sent out as soon as possible and provide instructions for returning the incorrect one if needed.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tMy order arrived damaged<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        We\u2019re sorry your order didn\u2019t arrive in perfect condition. Please contact us within 7 days<\/strong> of delivery with your order number and clear photos of the damaged item and packaging.
        We\u2019ll assess the issue and arrange a replacement or suitable resolution as quickly as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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        \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow do I receive customer support?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        You can reach our support team by:<\/p>

        • Emailing:<\/strong> info@abc2000.com.au<\/p><\/li>

        • Calling:<\/strong> +61 3 9793 6260<\/p><\/li>

        • Or using the contact form<\/strong> on our website<\/p><\/li><\/ul>

          Our team is available Monday to Friday, 10am\u20134:30pm AEST. We aim to respond to all enquiries within 1 business day.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do I do if I entered an incorrect shipping address?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

          If you\u2019ve entered the wrong shipping address, please contact us immediately<\/strong> with your order number and the correct details.
          If your order hasn\u2019t been dispatched yet, we\u2019ll update the address for you.
          If it\u2019s already shipped, we\u2019ll do our best to assist, but we can\u2019t guarantee redirection or recovery once the parcel is in transit.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I change or cancel an order after I've submitted it?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

          If you need to change or cancel your order, please contact us as soon as possible<\/strong>.<\/p>

          • For stock items<\/strong>, changes or cancellations may be possible if your order hasn\u2019t shipped yet.<\/p><\/li>

          • For custom-made items<\/strong>, changes or cancellations are only possible before production begins<\/strong>, as these are made to order and cannot be modified once in progress.<\/p><\/li><\/ul>

            We recommend getting in touch within a few hours of placing your order to ensure we can assist.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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            \n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t<\/path><\/svg><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I pre-order an item that is sold out?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

            In most cases, yes.
            If an item is out of stock, you\u2019ll see a \u201cPre-Order\u201d<\/strong> option on the product page (if available)
            If pre-ordering isn\u2019t available online, feel free to contact us<\/strong> and we can let you know when it will be back in stock or arrange a custom order for you.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

            Customer Help Our happiness team is always here to assist. Common purchase queries answered Orders and Shipping How long does it take for me to receive my order? We dispatch most in-stock items within 1\u20132 business days. Delivery times vary depending on your location: Metro areas: 2\u20134 business days Regional areas: 3\u201310 business days Express […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-1002","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/abc2000.com.au\/shop\/wp-json\/wp\/v2\/pages\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/abc2000.com.au\/shop\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/abc2000.com.au\/shop\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/abc2000.com.au\/shop\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/abc2000.com.au\/shop\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":12,"href":"https:\/\/abc2000.com.au\/shop\/wp-json\/wp\/v2\/pages\/1002\/revisions"}],"predecessor-version":[{"id":8564,"href":"https:\/\/abc2000.com.au\/shop\/wp-json\/wp\/v2\/pages\/1002\/revisions\/8564"}],"wp:attachment":[{"href":"https:\/\/abc2000.com.au\/shop\/wp-json\/wp\/v2\/media?parent=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}